Privacy Policy - Kivo Media Group

Kivo Media Group (“we”, “us”, or “our”) is firmly committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit or interact with our website, kivomediagroup.com (the “Site”). We value transparency and ensure our data handling practices are compliant with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection laws.

1. Commitment to Privacy and Data Protection

At Kivo Media Group, we recognize that your privacy is of paramount importance. We are dedicated to maintaining the confidentiality, integrity, and accessibility of your personal data. We implement robust privacy measures and strive to ensure that you exercise meaningful control over your information.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all users of kivomediagroup.com and outlines our role as the “data controller” as defined under the GDPR. This means we determine the purpose and means of processing your personal data. If you are a resident of California, our practices also align with our responsibilities as a “business” under the CCPA.

3. Categories of Data Processed

We may collect and process the following categories of personal data:

a) Usage Data
Information about how you interact with kivomediagroup.com, including your browser type, IP address, unique device identifiers, date/time stamps, and browsing session data.

b) Account Data
Information you provide while registering or managing your account, such as your full name, mailing address, email address, phone number, and login credentials.

c) Profile Data
Personalized data derived from your usage or account activity, including past purchases, behavioral patterns, user preferences, and product interactions.

d) Communication Data
Information exchanged during customer service communications, support requests, contact form submissions, email correspondence, and interaction history.

e) Technical Data
Details related to your device and connection used to access the Site, such as operating system, hardware type, network settings, and browser configuration.

f) Transaction Data
Payment details (e.g., transaction ID, payment method), shipping or delivery addresses, and billing information. We do not store full payment card numbers.

g) Preference Data
Your preferences and consents regarding marketing communications, opt-ins, preferred services or products, and customization settings.

4. Legal Bases for Processing

We process your personal data under the following legal justifications:

– Consent: Where you have provided clear, informed consent for us to process your data for specific purposes, such as subscribing to newsletters.
– Contractual Necessity: When processing is required to fulfill a contract with you, such as providing access to services or fulfilling orders.
– Legal Obligation: When we are required by law to process your personal information (e.g., tax or legal compliance).
– Legitimate Interest: When processing serves our business needs and does not override your privacy rights, such as analytics, website functionality, or fraud detection.

5. Your Rights

Subject to applicable legislation, you have the following rights regarding your personal data:

– Right of Access: You can request confirmation of the data we hold about you and obtain a copy.
– Right to Rectification: You may correct or update inaccurate or incomplete information we hold.
– Right to Erasure: You may request deletion of your data, subject to legal retention requirements.
– Right to Restrict Processing: You can limit processing under certain circumstances.
– Right to Data Portability: You can receive your data in a structured, machine-readable format and request transfer to another controller.
– Right to Object: You may object to the processing of your data based on our legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond in accordance with applicable data protection laws.

6. Security Measures

We employ appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These include:

– Encryption of sensitive data during transmission
– Role-based access controls and authentication mechanisms
– Regular offsite and encrypted backups
– Routine monitoring and auditing of system access
– Staff data privacy training and awareness initiatives

While we take every reasonable step to ensure data security, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security but strive always for data minimization and privacy by design.

7. International Transfers

Because we serve a global audience, your data may be processed or stored in countries outside your jurisdiction. Where such transfers occur, we ensure appropriate safeguards are in place, such as:

– Use of Standard Contractual Clauses approved by the European Commission
– Privacy Shield mechanisms (where applicable)
– Compliance with regional data transfer requirements to legally protect your data

8. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described herein or as required by law. Specific retention periods include:

– Account and Profile Data: Retained as long as your account is active or as required for legal obligations.
– Transaction Data: Stored for up to 7 years for financial and legal recordkeeping.
– Communication Data: Retained for up to 2 years from last user interaction.
– Usage and Technical Data: Kept for up to 24 months for analytics and audit purposes.
– Preference and Consent Data: Maintained until revoked or up to 5 years unless a shorter term is applicable by law.

9. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance user experience and analyze web traffic. These include:

– Essential Cookies: Required for the core functioning of kivomediagroup.com.
– Functional Cookies: Enable customization and recall of user preferences.
– Performance Cookies: Collect anonymous data for website performance improvements.
– Analytics Cookies: Track aggregate user patterns for demographic analysis.

We do not use cookies to deliver targeted advertising without your explicit opt-in.

10. Cookie Management and Compliance

When you first visit our website, a cookie consent mechanism allows you to accept or customize your cookie preferences in accordance with GDPR and CCPA requirements. You may also manage cookie settings through your browser configurations, though this may affect site functionality.

Users may opt out of third-party analytics (e.g., Google Analytics) using browser plugins or our consent tool.

11. Special Protections for Children

We do not knowingly collect or process personal data from children under the age of 13 without verifiable parental consent. If we become aware that a child has provided personal information without such consent, we will delete it promptly. Parents or guardians who believe we have collected information from their child may contact us at [email protected].

12. Policy Updates

We may update this Privacy Policy to reflect changes in legal, regulatory, or operational practices. Material updates will be clearly communicated to users via the Site or by email where applicable, and continued use of the Site signifies your acceptance of such changes.

13. Contact

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact our Privacy Officer at:

Kivo Media Group
Email: [email protected]
Website: https://kivomediagroup.com

We are committed to full compliance with applicable data privacy regulations and invite you to contact us to discuss or exercise your rights in relation to your personal information.